FAQS

Is it safe to shop with felicefabric.com?

Yes, we take it very serious to provide safe and secure shopping experience. We use SSL (Secure Socket Layers) in our online shop, the industry standard encryption standard for online purchase.

What are the payment methods?

We use Skrill (Moneybookers) , which offers up to 100 local payment options and 40 currencies. The following is some of the payment methods,

Visa
MasterCard
American Express
Diners
JCB

With Skrill, each credit card transaction is verified by 3-D Secure. This is to provide additional security for credit card payments online.

How can I activate my 3-D secure?

It's easy and only takes a few moments to activate your card. Here is the link to activate your Visa and master card.

https://usa.visa.com/personal/security/vbv/index.jsp

http://www.mastercard.us/securecode.html

Can I shop without creating an account?

Yes, you can checkout as guest. However, you are not able to enjoy the following benefits:

Check Your Order/Shipping Status
Keep Track of your order history
Faster checkout experience. (reuse shipping address at your next checkout)

Why do I need to subscribe your newsletter?

We love sales and promotions! And we want to share it with you! You can receive the latest information, and instantly get rewarded once you sign up with us!

What are Awaiting Fulfillment, Awaiting Shipment, Awaiting Pickup and Shipped?

Awaiting Fulfillment: Congratulations! We had received your orders, and processing your order, either making a back order, or hand-sewing your custom made gown.

Awaiting Shipment: We are ready to ship your dress! We are busy preparing your air waybill and packaging your dress.

Awaiting Pickup: Air waybilll is ready and dress had well packaged, waiting for DHL to pick up your parcel from our office.

Shipped: Ta daa! Your dress had been shipped and you will get it within a week or less!

Can I use more than one coupon code for my order?

No, sorry! We only accept one coupon at a time. Combines coupons are not available currently. However, you can use it with your store credit if available.

Where do you ship from?

We are based in Penang, Malaysia, and proud to ship our dresses and gowns from here to worldwide shoppers within a week or less!

Do you ship internationally?

Yes, we do! We offer one of the fastest and cheapest shipping options to our worldwide shoppers. You can get all the shipping info here. Shipping and Return

I want to buy something but it is out of stock! What can I do?

If the gown or dress you’ve fallen in love with is out of stock, please contact our friendly customer service at Contact Us to indicate your interested. This will help us in our restocking efforts, and bring back your favorite gown as soon as possible!

How can I contact felicefabric.com?

Please contact us, we like to hear from you! You can email to us at felicefabric@gmail.com. We also on facebook!